Viewing Ticket activity history There are a lot of times when you need a quick snapshot of all the activity that has been happening
Increase Agent Productivity with Real-Time Custom Dashboards Have you had agents spend most of their time planning their work before executing it? Does it feel l
Adding Child Tickets to Incidents in Freshservice When a major incident that causes a significant disruption to the business is reported, it calls for
Setting up Custom Statuses for Problems Often, you might want to bring in your specific help desk workflows into your problem statuses. For