Increase Agent Productivity with Real-Time Custom Dashboards
Have you had agents spend most of their time planning their work before executing it? Does it feel like there’s always so much data, that you lose track of what’s important? The go-to solution you’re looking for is custom dashboards.
Custom Dashboard will help agents cut through data clutter and get down to what really matters. The data will be consolidated in real-time and shown in a single screen that will help them prioritize and manage work better.
This visual display of data also reveals critical insights and metrics that lead to better decision-making, improved productivity, and enhanced performance.
What’s new?
Agents can now drag, drop and reorder widgets across the dashboard and customize them based on their needs.
Let’s see the multiple widgets available
How to customize the dashboard?
Click on any of the widgets to get a detailed view of the ticket list.
Reorder the widgets once they are added to the dashboard.
To delete a particular widget, go to Customize, click the delete icon on that particular widget
To create an announcement, navigate to Announcements -> Create an Announcement, fill in the fields, set the visibility and click Save to alert or communicate important information across the service desk.
Heads Up
At a time only
3 Agent availability widgets,
3 Analytics widgets which include Ticket SLA Metrics, Average Resolution Time, Average First Response Time,
1 Leaderboard widget,
1 Achievements widget and
1 Pending Approval widget will be displayed in the dashboard.