Perform quick service desk actions conversationally with Freddy

Service desk agents are swamped with rote, repetitive admin tasks as a part of their day-to-day work. To help them focus on critical, high-priority tasks, they need tools to reduce their daily tactical overhead.

With Freddy-AI, agents can now do everyday tasks in a simple, conversational way. Agents can save time and focus on work that matters, while the mundane work is handled by Freddy as instructed by them.

Commands supported

Create an agent group
Create a requester group
Add a new requester
Deactivate a requester
Deactivate an agent
Add agent to a group
Remove an agent from a group

Where can you find them?

Navigate to Admin > Freddy AI > Freddy.
Enable the toggle for Freddy Insights

You can now perform quick user management actions from the Freddy interface.