Understanding Freddy Copilot Pricing
What is Freddy Copilot
Freddy Copilot provides AI-assistance to increase agent productivity, automate responses, and drive consistency of services across the team.
Learn more
About the Pricing
Freddy Copilot add-on will be:
A paid add-on starting February 5th, 2024
Available to purchase on the Pro and Enterprise plans
A flexi-add-on, that is, you can choose to purchase the add-on for a subset of agents in your service desk. Learn more about purchasing and managing licenses.
Freddy Copilot Add-on Pricing
Freq/billed
USD
EUR
GBP
AUD
INR
Annual(/month)
29
29
23
45
2399
Monthly
35
35
28
54
2879
Add-on Features
S.No
Freddy AI category
Freddy AI features
1.
Freddy copilot
Ticket summary generator
2.
Freddy copilot
Help article generator
3.
Freddy copilot
Reply suggester
4.
Freddy copilot and Freddy insights
Conversational service desk actions
5.
Freddy copilot
Ticket field suggester
6.
Freddy copilot
Similar incident suggester
7.
Freddy copilot
Tone enhancer* (Writing assistant)
8.
Freddy copilot
Text enhancer* (Writing assistant)
9.
Freddy copilot
Text rephraser* (Writing assistant)
10.
Freddy copilot
Resolution notes generator
11.
Freddy insights
Alert grouping
12.
Freddy insights
Proactive insights
13.
Freddy insights
Conversational analytics
*Will be available soon
About legacy features
All legacy Freddy AI features will be packaged as a part of the paid Freddy AI add-ons.
For customers who signed up after November 10th
The following features should be purchased as a part of the add-on:
Ticket field suggester (Freddy Copilot)
Similar incident suggestions(Freddy Copilot)
Alert grouping (Freddy Insights)
For paid Enterprise plan customers who signed up before November 10th
You will continue to enjoy access to all Freddy features that are enabled as a part of your plan, except the features that will be deprecated. The following features will continue to be available for you:
- Alert grouping - For Pro and Enterprise plan customers
- Ticket field suggester and similar incident suggestions - For Enterprise plan customers
Note: Solution article suggestions and canned response suggestions will be deprecated in May, 2024.
About Freddy Insights
When you purchase at least 1 Freddy copilot add-on license, you will get access to Freddy Insights beta at the account level (for all agents). The Admin can still control the Insights availability through Admin settings/ permissions.
Note: This free access is applicable only while Freddy Insights is in Beta.
Important dates to note
January 24th, 2024 - You can start purchasing the add-on from within the product.
February 5th, 2024 - You will lose access to the free beta and Freddy Copilot will become a paid add-on starting from this date.
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