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Adding an existing solution as a response to a ticket
On an average day, almost all the requests that come into your service desk say the same thing. Some
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Adding time entries to your tickets, problems, changes and releases
Applicable plans Starter Growth Pro Enterprise
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Using keyboard shortcuts in your IT service desk
Freshservice helps you navigate your way around your service desk easily by using keyboard shortcuts
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Adding Child Tickets to Incidents in Freshservice
When a major incident that causes a significant disruption to the business is reported, it calls for
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Using canned responses in ticket replies
It takes only a couple of clicks to use a canned response in one of your replies. But remember, you
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Linking incidents to existing or new problems
When a requester raises a request without a known workaround, your agents are probably looking to fi
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Adding custom fields for Time Entries
Most organizations with various clients across the globe require multiple parameters to capture all
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Viewing Ticket activity history
There are a lot of times when you need a quick snapshot of all the activity that has been happening
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Smart Article Suggester
Note: Your Freshservice account needs to have at least 50 public solution articles published and mor
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Forwarding tickets to a third party
Sometimes you might need to involve a third-party vendor or someone from outside your team on a tick