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Creating a Supervisor rules
The Supervisor in Freshservice allows you to bring in your workflows and define specific actions ba
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Creating a new scenario automation
Often your agents need to perform a series of actions or tasks before they can push a ticket to th
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Schedule recurring tickets using Scheduler
Applicable plans Starter Growth Pro Enterprise
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Executing a scenario automation on your tickets
Starter Growth Pro Enterprise
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Supervisor rules configuration based on custom ticket status
Custom statuses in Ticket Form Fields allows service desk admins to create new statuses for tickets