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Creating tasks and getting notified when they are due
Freshservice makes it easy for you to stay on top of activities in your service desk by letting you
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Assigning tasks to members in your team
You can create tasks in Freshservice and assign them to different members in your team to make sure
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Using the Freshservice Calendar for Change and Task Management
You start your day’s work by logging in to your Freshservice account. To help kickstart your day, th
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Creating a task OLA policy in your service desk
Operational Level Agreements (OLA) policy lets the support team have internal agreements with the te
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Optimized task management with enhanced task list view
The enhanced task list view is designed to provide agents with an improved task management experienc
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Task reordering and dependency
Note: This feature is currently available for ticket and problem modules.
Effective task mana