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Getting Started with Changes
Changes are inevitable in an organization. It’s extremely critical to plan changes effectively to re
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Specifying reason and impact before performing a change
Freshservice lets you specify the reason and impact analysis to Changes in your service desk. This c
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Adding Rollout and Backout plans to the changes
Once you have decided to go ahead with your change, it is important that you get your agenda in orde
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Understanding Change Approvals and CABs
The Change Advisory Board (CAB) in Freshservice can be used by Change Managers to get expert advice
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Assess the 'Business Impact of Change'
Change management is an extremely critical part of any organization’s business functioning and needs
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Submitting a change request to the Change Advisory Board (CAB)
In most service desks, the agent who has been assigned to the change submits it for approval after t
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Approving changes when you are on the CAB
When you are a member of a Change Advisory Board (CAB), you will be getting approval requests from
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Linking the change to an existing or new release
In some instances, there may be an upcoming release that aligns with your change requirements. In su
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Manage Your Change Processes with Change Lifecycle
Imagine if you couldn’t control the change processes within your organization. What mayhem would tha
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Scheduling Maintenance & Blackout Windows
For organizations that deploy multiple changes every week, most change agents, change managers and r